Be found where your customers are looking

Your online presence is more than your website. It’s every listing, profile and review that appears when someone searches for what you do. We make sure it all says the right thing.

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25+ yrsexperience

UK-basedBridgnorth & beyond

Plain Englishno jargon

Directyou deal with Rik

Overview

Consistent, accurate, findable

When a potential customer searches for your type of business, they’ll see your Google Business Profile, directory listings, social profiles and reviews — often before they reach your website. If that information is out of date, inconsistent or missing, you lose them before you know they were looking.

We audit, correct and manage your online presence across the platforms that matter for UK businesses. That means accurate information everywhere, a maintained Google profile, and a consistent appearance that builds trust rather than undermining it.

Google Business Profile

Your most important free listing

Google Business Profile is often the first thing someone sees when searching for a local business. An optimised, regularly updated profile improves your visibility in local search and gives customers what they need to pick up the phone or walk in.

Full profile setup or audit and correction of existing listings
Regular posts, offers and updates to keep it active
Photo management and Q&A monitoring

Directory & citations

The same information, everywhere

Inconsistent business details across directories — different phone numbers, old addresses, varying names — confuse customers and harm local rankings. We audit your citations and correct them across the directories that matter.

Audit of your current listings across key UK directories
Correction and standardisation of name, address and phone
Ongoing monitoring for new inconsistencies

Reviews & reputation

Reviews you can’t ignore

Reviews influence buying decisions and affect where you appear in search. We help you put a simple process in place for requesting reviews from happy customers, and show you how to respond to the ones that aren’t so positive.

Review request process for Google, Trustpilot and sector platforms
Response templates for positive and negative reviews
Monitoring so you know when a new review appears

Common questions

Online Presence Management FAQs

SEO is mainly about your website ranking. Online presence management is broader — all the places you appear online: directories, maps, review platforms, social. They overlap but aren’t the same.

Quite possibly. Out-of-date profiles, missing categories and no recent posts all reduce visibility. We can audit and bring it up to scratch.

Google Business Profile by a distance. After that: Bing Places, Apple Maps, Yell, Yelp, and sector-specific directories. We’ll tell you which to focus on for your type of business.

Not usually — platforms only remove reviews that break their policies. We help you respond professionally (which often matters as much to future customers) and build review volume so negatives carry less weight.

Quite a lot. We set things up properly and can hand over with clear instructions, or offer ongoing management for businesses that’d rather not think about it.