Some IT problems need someone in the room — we’ll be there

Not everything can be sorted remotely. For hardware, cabling, new office setups and problems that need hands on kit, we come to you across Shropshire and the West Midlands.

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25+ yrsexperience

UK-basedBridgnorth & beyond

Plain Englishno jargon

Directyou deal with Rik

Overview

When you need boots on the ground

Remote support is fast and convenient for most issues — but it has limits. Setting up a new server, troubleshooting a network fault that needs physical access, installing hardware, or getting a new office wired up all need someone there in person. That’s what on-site visits are for.

Based in Bridgnorth, we cover Shropshire, the West Midlands and the surrounding area. We also travel further afield when the job requires it — particularly for existing clients with multiple sites.

Hardware & setup

New equipment installed and configured properly

Buying new kit is the easy part. Getting it set up correctly — joined to the domain, configured for your users, with the right software and settings — is where things go wrong. We handle the whole installation.

Server and workstation setup and configuration
Printer and peripheral installation
Data migration from old machines to new ones

Networking

Cabling, Wi-Fi and physical network infrastructure

A well-run network starts with good physical infrastructure. We install structured cabling, configure routers, switches and access points, and make sure the physical layer is solid before anything else is built on top of it.

Structured cabling and patch panel installation
Wireless access point placement and configuration
Network fault-finding and remediation

Office moves & fit-outs

New office, new site — we get your IT sorted

Moving office is disruptive enough without IT adding to the chaos. We plan the IT side of a move, handle the infrastructure setup, and make sure everything is working before your staff arrive.

Pre-move IT planning and requirements review
Full office setup — networking, phones, devices and printing
Post-move testing and fault resolution

Common questions

On-Site Support FAQs

We’re based in Bridgnorth and cover Shropshire, the West Midlands and surrounding counties as standard. For longer distances — particularly for existing clients — get in touch and we’ll discuss.

It depends on availability and urgency. We aim to attend within one to two business days for standard requests and prioritise genuine emergencies. Remote support handles immediate triage while a visit is arranged.

Yes. Many clients have a managed arrangement that includes scheduled on-site visits — for maintenance, reviews, or things that are easier done in person.

Travel charges depend on distance. For local visits they’re typically included; for longer journeys we’ll agree any additional costs upfront before booking.

Yes. From advising on what you need before you commit, through to cabling, networking, device setup and software configuration — we can take the whole fit-out off your hands.